16 Seat Amcat MediaLynx Predictive Dialer Clearing Enventory for the New Year; Price Dropped 50% Start Price USD 8,000.00 Current Price USD 8,000.00 Time Left - Bid Count 0 Buy It Now Price - Reserve Price - Start Time Wednesday, October 22, 2008 End Time Friday, January 02, 2009 Location DialerStore.com See more about '16 Seat Amcat MediaLynx Predictive Dialer' Description Description   HOLIDAY CLOSEOUT!Price Cut by 50% on 11/20/2008, This Will Not Last!100% Guaranteed, or Your Money Back!  16 Agent x 24 Full Package Predictive DialerAmcat CCS Call Center Suite We want you to be 100% Satisfied and if you have any questions, please E-MAIL US BEFORE PURCHASING rather than afterwards. Please note, we do know these systems very well and can assist you with IT Support. Unless otherwise stated, all equipment is used, even with complete refurbishment there may be very minor wear, unless stated other wise.  Every feature you need for success!www.DialerStore.com/Testimonials.htm Amcat MediaLynx™ Comprehensive inbound, outbound and blended contact management MediaLynx™ Multi-channel and Unified Contact Management Solution MediaLynx is the award winning solution for inbound / outbound and blended call center management. MediaLynx is known as the reliable workhorse of the industry with over one thousand systems operating throughout the world. Based on the Windows platform, MediaLynx is easy to implement and easy to use. Call center managers can accomplish more through its comprehensive management console and comprehensive reporting software. MediaLynx unifies eight key technologies that are important to call centers into a single solution including: • CTI (computer telephony integration) • Predictive dialing • ACD (Automatic Call Distribution) • IVR (Interactive Voice Response) • Workforce management and reporting • Digitized voice recording • Multi-channel support • VoIP Computer Telephony Integration Computer Telephony Integration (CTI) is a critical part of any well-managed contact center. The ability to effectively manage and use data is essential to improving the productivity and efficiency of your agents. Amcat provides a comprehensive ‘CTI screen pop’ for both inbound and outbound call center transactions that is fully integrated with the solution’s database. The ability to quickly display existing data and to capture new data improves call center efficiency in a number of ways, including: • Allowing the agent to control the flow and pace of the contact, • Reducing Talk and Wrap-up time, • Providing data instantly when transferring a call between two agents. Profitable contact centers growing with efficiency and flexibility from Amcat SmartMediaLynx supports both business to business and business to consumer contact campaigns. It offers inbound and outbound and call blending capabilities. MediaLynx is used to support business critical customer contact for: • Telesales, • Customer Service, • Collections, • Fundraising, • Political advocacy, • Help Desks and more. The marketplace speaks out about MediaLynx Amcat MediaLynx™ is one of the most complete ‘soup-to-nuts’ call center solutions we have seen. If you took all the functionality and feature sets built into MediaLynx and tried to build an equivalent system, you would need a predictive dialer, IVR, ACD, Web chat system and more. TMC Innovations Award “We chose Amcat because it had the greatest level of functionality and features over rival products, at a price/performance ratio to match. Amcat is continually adapting their products to incorporate new innovations, and we are constantly impressed by the level of flexibility and support they provide resulting from their strong commitment to ongoing customer satisfaction." Club Intrawest Predictive Dialer Amcat’s predictive dialer is a core capability of MediaLynx. Amcat Outbound incorporates powerful predictive dialing, along with other dialing modes, to precisely manage outbound calling to achieve maximum productivity and efficiency. Our dialers contain advanced algorithms to determine dialing actions by continuously monitoring more than 20 variables per second. Amcat screens out non-productive dialing results including busy signals, answering machines, no answers and more enabling the agent to receive only live contacts. Amcat’s MediaLynx is the first predictive dialer to be verified as fully FTC compliant by an independent lab, CT Labs. For more information, go to www.amcat.com. Automatic Call Distribution (ACD) Amcat MediaLynx provides Automatic Call Distribution (ACD) system features for routing inbound calls. Key ANI and DNIS data elements are joined with the CTI ‘screen pop’ for call routing. The ACD standard system features include On-hold, Intermittent and After Hours messaging, and Voice Mail Callback queuing. Properly deployed ACD functionality can significantly reduce inbound abandonment rates, increase customer satisfaction and reduce payroll costs by delivering calls to the ‘right’ agent. Statistical information is maintained about every call within the ACD, and throughout the contact, to allow management to view the overall ‘picture’ of each transaction. Interactive Voice Response (IVR) Self Service / Interactive Voice Response (IVR) systems are an effective way to increase the efficiencies of the call center, enhance the center’s professionalism and decrease operating costs. The graphical ‘drag and drop’ IVR Builder allows the contact center manager to create interactive self-service applications that can route calls or provide data and more. These actions minimize live agent intervention, enhance ACD routing capability and speed data acquisition when joined with the CTI agent ‘screen pops’. The IVR module is integrated with the MediaLynx database allowing information to be captured about the caller through standard DTMF tone recognition. The IVR module can also be interfaced with other enterprise databases to allow the customer profile to be distributed throughout the organization. Digital Call Recording Many contact centers’ business models include digitally recording critical portions of customer transactions. Outsourced centers are often required to submit conversation samples to their contracting clients. Such recordings can be invaluable in validating sales, commitments, instructions or other key parts of a conversation for both legal and quality control reasons. MediaLynx includes transaction recording capabilities that can be initiated by either the agent or by ‘triggers’ from script events. Recorded transactions are labeled and stored in a designated area of your network for easy identification and retrieval. Multi-Channel Contact MediaLynx incorporates multimedia contact applications so that agents and customers can communicate effectively in a variety of formats. Combining communication formats like voice, e-mail, fax, instant messaging (SMS) and video, Amcat powers top-tier multi-media customer service. Workforce Management and Reporting A contact center must be able to monitor productivity, call activity levels, agent performance, list performance, project performance and a variety of other critical key performance indicators. This information must be Real-Time in order for management to fully understand the contact center dynamics. Amcat has created a complete command and control center that provides supervisors and team leaders with the information and control tools they need to make fast and accurate work-force and project decisions. Amcat provides real time workforce and project statistics and historical reports . IP Enabled Call Centers/VoIP Amcat MediaLynx is VoIP (Voice over IP) ready and is often deployed as a key component in an IP enabled contact center solution. Typically, VoIP is used in conjunction with the Amcat solution to facilitate a distributed contact center. VoIP can provide significant cost savings to provide more economical voice and data connectivity rather than using traditional phone line connectivity for remote or offshore locations. Web-based Agent Desktop Scripting Amcat's powerful agent scripting guides agents seamlessly through each customer interaction with transparent, real time access to customer and product information. This information is presented directly to the agent's desktop, using a Windows-based GUI to assist them in handling customer questions. This program can be customized, without programming, to support any type of campaign - inbound or outbound. Agent desktop scripts can be created using HTML (Hyper Text Markup Language) to contain web links for obtaining customer data, product information, or entering customer orders directly onto a client's Web site. Other Key MediaLynx Features • Call Blending • Open database support with ability to create and edit fields • Agent coaching and monitoring • Call back scheduling • Recorded messages • Remote agents • Transfer, conferencing and verification • Appointment scheduling • Outbound call list builder • Import/Export Amcat: A Worldwide Leader in Customer Interaction Management Since 1990 Amcat, founded in 1990, offers a full array of technology solutions to contact centers of all sizes and business models. Amcat is a recognized leader in technology innovation and meeting customer needs. Amcat has developed leading-edge software solutions to enhance the profitability, efficiency, productivity and professionalism of the modern multi-channel contact center. Amcat’s technology and design achievements include: • The first to achieve third party accreditation for FTC regulation compliancy, • The first to offer a complete modular Windows™ solution • The first to offer a Web-based agent client and client creation tool, • The first to expose all data elements to the customer, • The first with a solution that utilizes internationally approved messaging standards, • The first to provide an affordable call center solution to the mid-sized marketplace. Amcat has installed thousands of international call center seats from its sales and service operations in North America, Europe, the Asian sub-continent and the South Pacific regions. We maintain a full complement of support, development and training personnel in each of our facilities. In addition, we can team with proven technology partners to meet the specialized needs of any contact center. Amcat is committed to providing the highest value proposition, the most flexible and feature rich product solution and the greatest customer satisfaction. We value long term partnerships with each of our customers to help them achieve their corporate mission. Copyright 2004. All rights reserved. Amcat™ and ‘Smart way to make contact™‘ are registered trademarks of Amcat. All other marks are property of their respective owners. Amcat_MedaiLynx_o4_r1 It’s more reliable, dependable, proven technology. Smart INCLUDES AGENT HEADSETS! TELEMARKETING AGENT COMPUTERS AVAILABLE FOR $100 EACH, SEE MY OTHER AUCTIONS! > 16 Agent x 24 Full Package Predictive Dialer Amcat CCS Call Center Suite We want you to be 100% Satisfied and if you have any questions, please E-MAIL US BEFORE PURCHASING rather than afterwards. Please note, we do know these system... > Visit www.UsedDialerStore.com for more Used Dialer deals Websites Used Predictive Dialer Information Click the above link to open the website http://www.UsedDialerStore.com/testimonials.htm PDF Files Amcat MediaLynx PDF Click the above link to open the PDF File Image Gallery Click on Images to Enlarge Zoom Zoom Zoom Place a Bid!